{"id":3420,"date":"2017-10-21T06:00:12","date_gmt":"2017-10-21T10:00:12","guid":{"rendered":"https:\/\/news.elearninginside.com\/?p=3420"},"modified":"2019-06-11T14:28:08","modified_gmt":"2019-06-11T18:28:08","slug":"singapores-counter-terrorism-app-elearning-initiative-officially-flopped","status":"publish","type":"post","link":"https:\/\/news.elearninginside.com\/singapores-counter-terrorism-app-elearning-initiative-officially-flopped\/","title":{"rendered":"Singapore&#8217;s Counter-Terrorism App and ELearning Initiative Has Officially Flopped"},"content":{"rendered":"<p>This summer, members of Singapore\u2019s armed forces were given a unique directive: everyone had to download a counter-terrorism app.<\/p>\n<p>SGSecure, available for iOS and Android, <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ministryofhomeaffairs.sgsecure.mhasg&amp;hl=en\">seeks to<\/a> \u201csensitise, train and mobilise Singaporeans to play a part to prevent and deal with a terrorist attack.\u201d<\/p>\n<p>In the event of an attack, the app will send out important messages to its users, allow citizens to connect to security forces, and enable witnesses to share video, photos, and text accounts with authorities.<\/p>\n<p>The app also marks an attempt to train both servicepeople and the public to respond effectively to attacks via eLearning modules, which Singapore Armed Forces (SAF) personnel were required to complete.<\/p>\n<p>It sounds like a good idea, but there\u2019s a problem: the app stinks.<\/p>\n<p>From the user interface (UI) design to compatibility on different devices, SGSecure has been a complete flop. It requires a hefty data usage and its servers can\u2019t handle the payload.<\/p>\n<figure id=\"attachment_3421\" aria-describedby=\"caption-attachment-3421\" style=\"width: 523px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3421\" src=\"https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-19-300x196.png\" alt=\"\" width=\"523\" height=\"342\" srcset=\"https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-19-300x196.png 300w, https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-19.png 710w\" sizes=\"auto, (max-width: 523px) 100vw, 523px\" \/><figcaption id=\"caption-attachment-3421\" class=\"wp-caption-text\">source: Google Play Store<\/figcaption><\/figure>\n<p>User Jing Xuan <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ministryofhomeaffairs.sgsecure.mhasg&amp;hl=en\">reports<\/a>, \u201c[The] siren sounded on Friday but when I go in, the server [was] busy.\u201d<\/p>\n<p>\u201cTerrible UI, constant crashes, report function incompatible with device,\u201d says Joshua Lim. \u201cDisappointing considering that citizens are recommended to install this app.\u201d<\/p>\n<p>\u201cSeriously, you used 14MB of data just to show 2 alerts, both of which contain just a short paragraph of text?\u201d asks Khairuddin Bin Ali. \u201cWhat are you downloading\/uploading that requires so much data? And don\u2019t even get me started on how you need to turn on location to view the alerts.\u201d<\/p>\n<h2>The Empire Strikes Back<\/h2>\n<p>Despite the poor performance, Singapore\u2019s Ministry of Defense doubled down and tried for months to make it work.<\/p>\n<p>When they required SAF personnel to download it this summer, many users reported they were coerced with punishment, withholding of pay and benefits, and extra duties.<\/p>\n<p>\u201cThe management of SPF forced their officers to download, or be blacklisted, no consumption of leave and have your team leader nagging you 24\/7 until you download on your phone,\u201d <a href=\"http:\/\/www.straitstimes.com\/singapore\/sgsecure-app-a-must-for-all-mindef-saf-personnel-mindef\">wrote user Forced NPCO<\/a>.<\/p>\n<figure id=\"attachment_3422\" aria-describedby=\"caption-attachment-3422\" style=\"width: 490px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3422\" src=\"https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-20-300x218.png\" alt=\"\" width=\"490\" height=\"356\" srcset=\"https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-20-300x218.png 300w, https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-20.png 660w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><figcaption id=\"caption-attachment-3422\" class=\"wp-caption-text\">source: Channel NewsAsia<\/figcaption><\/figure>\n<p>\u201c[D]uring morning RO (Routine Order), my Encick will check if everyone downloaded this app,\u201d wrote user Twig Ng. \u201cNo download no book-out.\u201d<\/p>\n<p>The Ministry of Defense appears to have countered with a PR campaign. Several positive stories appeared in <a href=\"http:\/\/www.channelnewsasia.com\/news\/singapore\/mha-issues-first-year-report-card-on-sgsecure-movement-9246338\">Channel NewsAsia<\/a> and <a href=\"http:\/\/www.straitstimes.com\/forum\/letters-in-print\/everyone-should-have-the-sgsecure-app\">The Straits Times<\/a>\u00a0between August and October.<\/p>\n<figure id=\"attachment_3423\" aria-describedby=\"caption-attachment-3423\" style=\"width: 527px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3423\" src=\"https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-21-300x190.png\" alt=\"\" width=\"527\" height=\"334\" srcset=\"https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-21-300x190.png 300w, https:\/\/news.elearninginside.com\/wp-content\/uploads\/2017\/10\/Screenshot-21.png 699w\" sizes=\"auto, (max-width: 527px) 100vw, 527px\" \/><figcaption id=\"caption-attachment-3423\" class=\"wp-caption-text\">source: Channel NewsAsia<\/figcaption><\/figure>\n<p>One user left a positive comment on a <a href=\"http:\/\/www.channelnewsasia.com\/news\/singapore\/all-saf-personnel-must-download-sgsecure-app-as-part-of-counter-9074434\">Channel NewsAsia story<\/a>, saying \u201cDownloaded since the launch last year and voluntarily gave a five star rating.\u201d<\/p>\n<p>Several other readers responded to his comment with text-rendered animal noises, such as \u201cWoof woof woof,\u201d and \u201cBaa Baa,\u201d indicating that the poster had probably been domesticated.<\/p>\n<h2>Seeing the writing on the walls and the comment sections<\/h2>\n<p>Despite a strong effort by the Ministry of Defense to get all of Singapore using the app, the government agency <a href=\"http:\/\/www.todayonline.com\/singapore\/sgsecure-app-not-compulsory-nsfs-defence-minister\">finally caved this week<\/a>, saying the app would no longer be compulsory for SAF personnel.<\/p>\n<p>Defense Minister Ng Eng Hen, speaking in Parliament, said that \u201cthe SGSecure application is not a core part of the SAF\u2019s counter-terrorism training package,\u201d according to <a href=\"http:\/\/www.todayonline.com\/singapore\/sgsecure-app-not-compulsory-nsfs-defence-minister\">Today<\/a>.<\/p>\n<p>The counter-terrorism eLearning initiative, furthermore will take place off the app as well.<\/p>\n<p>The SAF will implement \u201ceLearning including through websites to better equip all Mindef and SAF personnel, including NSFs for training in counter-terrorism.\u201d<\/p>\n<p>\u201cThe eLearning training program is structured to be comprehensive with a number of modules to be rolled out progressively.\u201d<\/p>\n<p>He also added, \u201cmaking it compulsory is neither an enlightened approach nor effective to facilitate learning.\u201d<\/p>\n<h2>Poor design can kill a great idea<\/h2>\n<p>A <a href=\"https:\/\/www.ifsecglobal.com\/e-learning-counter-terror-training-are-increasingly-popular-survey-reveals\/\">recent survey<\/a> conducted by the Linx International Group found that a majority of security personnel identified counter-terrorism as a field in which they would like to receive more training.<\/p>\n<p>Over half also revealed that they had paid for further training to both equip them with the skills to respond to security threats and advance their careers.<\/p>\n<p>What\u2019s more, the survey indicated that eLearning-based training was growing in popularity. Some 60% of respondents had undergone some kind of eLearning and 70% said they planned to do so in the future.<\/p>\n<p>\u201cThere is a clear trend,\u201d said Linx Group Training Director Ken Livingstone, \u201ctowards upskilling and individuals taking responsibility for their own career development, as well as demand from industry for better qualified, certified and accredited professionals.\u201d<\/p>\n<p>The CGSecure case highlights an interesting conclusion: even when there\u2019s industry demand, government funding, and user interest, poor design can completely kill any eLearning initiative.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cSeriously, you used 14MB of data just to show 2 alerts, both of which contain just a short paragraph of text?\u201d asks Khairuddin Bin Ali. \u201cWhat are you downloading\/uploading that requires so much data? And don\u2019t even get me started on how you need to turn on location to view the alerts.\u201d<\/p>\n","protected":false},"author":11,"featured_media":3424,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,6],"tags":[6172,5495],"class_list":["post-3420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-editors-picks","tag-counter-terrorism","tag-elearning-apps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Singapore&#039;s Counter-Terrorism App and ELearning Initiative Has Officially Flopped - eLearningInside News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.elearninginside.com\/singapores-counter-terrorism-app-elearning-initiative-officially-flopped\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Singapore&#039;s Counter-Terrorism App and ELearning Initiative Has Officially Flopped - eLearningInside News\" \/>\n<meta property=\"og:description\" content=\"\u201cSeriously, you used 14MB of data just to show 2 alerts, both of which contain just a short paragraph of text?\u201d asks Khairuddin Bin Ali. \u201cWhat are you downloading\/uploading that requires so much data? 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After studying English at McGill University in Montreal, he went to work full time as a freelancer while living abroad in countries such as Greece, New Zealand, and Vietnam. His journalism has been published by CKUT 90.3 FM, Montreal Rampage, Potent, and HNGN. He has also produced a series of audio interviews concerning Canadian poetry for Vallum: Contemporary Poetry. His latest work is Code Burst, a podcast that investigates a free coding bootcamp in the Appalachian region of the U.S. that seeks to retrain ex-coal miners for jobs in the tech industry, along with the promise learning to code offers more broadly. 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After studying English at McGill University in Montreal, he went to work full time as a freelancer while living abroad in countries such as Greece, New Zealand, and Vietnam. His journalism has been published by CKUT 90.3 FM, Montreal Rampage, Potent, and HNGN. He has also produced a series of audio interviews concerning Canadian poetry for Vallum: Contemporary Poetry. His latest work is Code Burst, a podcast that investigates a free coding bootcamp in the Appalachian region of the U.S. that seeks to retrain ex-coal miners for jobs in the tech industry, along with the promise learning to code offers more broadly. 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